Shipping Policy
What locations do you ship to?
We package & ship orders in Kenya only. If an order is made today shipping will be done the next day. Lower charges are available within Nairobi. Outside Nairobi and additional sh. 350 will be added to the price.
How long does an order take to arrive once shipped?
All orders are processed & shipped as soon as possible through many of our domestic warehouses, depending on the fastest shipping method available to your location. We typically take 1-3 business days for handling & processing your order. Depending on your location, you might receive items much earlier. Please allow extra time during our busy season as postal delays are out of our control. Additional factors such as distance, customs, and natural disasters may cause further postal delays. Tracking information, including the carriers, is provided with every order. Every order is ensured, if your package does not arrive you are eligible for a refund or replacement. Please reach out to tissletti@gmail.com for additional assistance in this matter.
Will I receive a tracking number for my package?
Tracking numbers will be sent as soon as we are able to ship your order. Sometimes additional delays may arise that are beyond our control. Thank you for your patience and understanding.
What do I do if my order is lost ?
Each order will be sent with insured shipping & handling to prevent lost packages. If your order happens to get held at customs, lost in transit, or returned to us for any reason, we have your back! However, in cases like this, because the packages are insured, we will send you a new package with priority shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
Are there any hidden customs fees or import taxes?
All prices on our webpage are displayed in Ksh with all taxes completely covered on our end. However, depending on your location and laws in your area, you may be liable to pay for duties and taxes once you receive your order. Payment of these charges and taxes is your responsibility and will not be covered by us.
Extended Delays
In some instances, the delivery time may take longer than our policy states. If this is the case, please contact us as soon as possible and we will do everything we can to help you resolve any situation that we have control over.